Cancellation, Transfer and Withdrawal Policy Procedure

If a student wants to cancel, transfer or withdraw their courses at all, the following steps apply:

• Students who wish to cancel their course or transfer to another provider must be directed to the School Director. The School Director will discuss the student any reasons for termination, try to resolve any issues and try to convince student to stay on.
  
  
• If the student still wishes to cancel or change, the School Director will contact the sales office to find out any special cancellation terms and to advise the sales office the reason for change.
  
  
• If the student still decides to cancel, the School Director will fill in the Notification to Change form and sign off on the change. The reason for change must be completed.
  
  
• Administration then processes the change and makes other necessary arrangements.
  
  

Important Notes:

• All transfers out of EF courses and cancellations must be signed off by the School Director.
  
  
• This policy applies to:
  
  
• ILS terminations
  
  
• Students transferring to another World Wide EF or non EF school
  
  
• Change of course type – including reduction in weeks, reduction or increase of fees etc…
• It is important that as many cancellations as possible are prevented.
  
  
• It is important that all changing students meet with the School Director for discussion before any change is finalised.
  
  
• If the student is changing education providers, the student is responsible for transfer of the student pass and any associated costs of obtaining a new student pass. EF will be required to inform the ICA of any withdrawing or transfering student.